What is Six Sigma Concept

What is Six Sigma Concept

Six Sigma is a highly disciplined process that helps us focus on developing and delivering near-perfect products and services.

Features of Six Sigma

• Six Sigma's aim is to eliminate waste and inefficiency, thereby increasing customer satisfaction by delivering what the customer is expecting.
• Six Sigma follows a structured methodology, and has defined roles for the participants.
• Six Sigma is a data driven methodology, and requires accurate data collection for the processes being analyzed.
• Six Sigma is about putting results on Financial Statements.

Six Sigma is a business-driven, multi-dimensional structured approach for:

• Improving Processes
• Lowering Defects
• Reducing process variability
• Reducing costs
• Increasing customer satisfaction
• Increased profits

The word Sigma is a statistical term that measures how far a given process deviates from perfection.

The central idea behind Six Sigma: If you can measure how many "defects" you have in a process, you can systematically figure out how to eliminate them and get as close to "zero defects" as possible and specifically it means a failure rate of 3.4 parts per million or 99.9997% perfect.

Key Concepts of Six Sigma

• At its core, Six Sigma revolves around a few key concepts.
• Critical to Quality : Attributes most important to the customer.
• Defect : Failing to deliver what the customer wants.
• Process Capability : What your process can deliver.
• Variation : What the customer sees and feels.
• Stable Operations : Ensuring consistent, predictable processes to improve what the customer sees and feels.